Help Desk

 

Can't find what you're looking for?

Benefits

 

How do I get a copy of my Medical Cards?

Sedera

Sedera is a cost sharing community and not insurance. When using Sedera, you will tell your Provider that you are a cash pay patient.

MetLife Dental and Vision

MetLife does not send out ID cards. For dental and vision, you will use your SSN and the group # 5374324.

Options Plus

Email the Benefits Department with your first name, last name, and the name of the company you work for. Please allow up to 48 hours for the carrier to provide us with your digital copy.

BCBS

Email the Benefits Department with your first name, last name, and the name of the company you work for. Please allow up to 48 hours for the carrier to provide us with your digital copy.

Humana

Email the Benefits Department with your first name, last name, and the name of the company you work for. Please allow up to 48 hours for the carrier to provide us with your digital copy.

I did not receive my ID card in the Mail- Options Plus – Sedera Combo.

Sedera is not insurance and will not be sending out ID cards. It can take up to 10 business days after your effective date to receive your Options Plus and New Benefits cards in the mail. Also note that only the primary member will be listed on Options Plus’ ID card.

If after this time you have not received your cards, please email benefits@hrspmail.com for a copy of your Options Plus Card.

How do I get an FSA Card?

Email benefits@omegabfs.com    OR You can access the Omega portal at:

https://omegabfsparticipant.lh1ondemand.com

 

Due to increased security, your username will be in one of the following formats:

 

Employee ID#, Dash, Last 4 digits of SSN (i.e. Y87654-6789)

First Initial, Last Name, Last 4 of SSN (i.e. jdoe6789)

 

Once you enter your username, you may click 'forgot password', enter the information requested exactly as it appears on your payroll portal and a temporary password will be emailed to you.  When logged in, you will be asked to set a permanent password and answer security questions. You can also use your login credentials to download their mobile app which makes managing your account quick and easy. Go to the App Store and search for Omega Benefit Strategies.

 

If you experience any difficulty logging on, you can contact Omega at benefits@omegabfs.com or call them at 508-986-9359                  

You may view this on your employee portal after your effective date has passed. This information will not appear in your portal before your effective date.

What is my portion of the benefits I elected and the ER portion?

I used my Medical ID card for my Dental or Vision Appointment and I was told I do not have coverage?

Ensure that your Provider knows you are using MetLife and have the correct group # 5374324 as well as your SSN—any dependents will also be located using the primary’s SSN.

If they are still unable to locate you, email benefits@hrspmail.com. Please be sure to include your first name, last name, name of your Provider and their telephone number, as well as the name of your company.

What is the Sedera Registration and why do I have to do it if I already enrolled?

The Combo is comprised of 3 parts: Options Plus (medical), Sedera, and New Benefits and requires you to register for Sedera.

 

Sedera is a cost sharing community—it is not insurance.

 

You will be receiving a link by email from the Benefits Department listing the steps necessary to complete your Sedera registration. This registration is mandatory and will need to be completed prior to your effective date for your medical election to be active.

 

If the Sedera registration is not completed, we will waive your medical election and you will not be able to make a new election until Open enrollment.

I am at the Dr. and I need my ID card I lost it/never received it/ or it expired

Email benefits@hrspmail.com. Please be sure to include your first name, last name, name of your Provider and their telephone number, as well as the name of your company.

I received a collection notice for my labs and I paid my copay why am I receiving this bill?

Email benefits@hrspmail.com. Please be sure to include your first name, last name, name of your Provider and their telephone number, the name of your company, as well as a copy of your bill.

 

HR

Where do I send my completed I9?

How do I know what my PTO/Vacation/Sick time balance is?

Where do I get an I9 form?

You can fill out our online I9 form here.

I never received my W-2. How do I get a copy?

I need to have a verification of employment completed. Where do I send it?

 

IT

Can I reset my password from my employee portal?

How do I login into my Employee Portal?

Payroll

 

How do I get a copy of my paystub?

Please refer to your employee portal or email employee@hrspmail.com

How do I update my direct deposit information?

You can update your direct deposit information here

My check is incorrect what do I do?

Please email employee@hrspmail.com

My paycheck is a paper check and I am unable to cash it.

Please call (210) 876-2694

How do I withdraw money from my 401k?

To make changes to your 401k, you can go to www.slavic401k.com.  You will log in to your account there.  If you have questions or need additional help, please call their customer service department at 800-356-3009

My Medicare, SS and Federal taxes have changed

If you have questions about your deductions, please email employee@hrspmail.com

Can I run a report to show the PTO balances for my employees?

Yes.  If you have Prism administrator access, you can go to “My Employees” and choose the “Employee PTO Detail Report”.

I received a claim from TWC, should I answer it or send it to YourHRSP?

As the employer of record, YourHRSP will respond to all unemployment claims that are related to employment with Integrity.

Misc.

 

I have never received information regarding the employee portal. How do I access that?

Can I update my information on employee portal?

Please email employee@hrspmail.com and tell them what information you would like updated.

What do I do if I have been exposed to COVID?

The first step after exposure should always be to notify your supervisor or manager.  If you have truly been exposed (which is defined as being within 6 feet for more than 15 minutes without a mask), you will need to quarantine and follow your company’s COVID policy.   The length of quarantine depends on when you were last exposed, if you have symptoms yourself, and what your company policy is regarding quarantine.  Your manager or supervisor will tell you specifically what day you may return to work.  If you have more questions, please feel free to call Human Resources at 830-331-1300.

What do I do if I have symptoms of COVID (or have been confirmed to have)?

If you have symptoms of COVID, you should notify your supervisor or manager immediately.  You should follow your company’s guidelines regarding COVID.  Typically, you should quarantine at least 10 days from the onset of symptoms.  To return to work, you need to be without fever for at least 24 hours and should have improvement of symptoms.  Your manager or supervisor will tell you specifically what day you may return to work.  If you have more questions, please feel free to call Human Resources at 830-331-1300.

I never received my W-2. How do I get a copy?

The W2 will be available through your employee portal.  Please log on to your portal.  If you have never registered for your employee portal, you can do this here as well.  If you have questions or need assistance, please email employee@hrspmail.com