Help Desk

 

Can't find what you're looking for?

Benefits

 

How do I submit a need with Sedera?

How do I get a copy of my Medical Cards?

I did not receive my ID card in the Mail- Options Plus – Sedera Combo

How do I get an FSA Card?

What is my portion of the benefits I elected and the ER portion?

I used my Medical ID card for my Dental or Vision Appointment and I was told I do not have coverage?

What is the Sedera Registration and why do I have to do it I already enrolled?

I am at the Dr. and I need my ID card I lost it/never received it/ or it expired

I received a collection notice for my labs and I paid my copay why am I receiving this bill?

HR

 

Where do I send my completed I9?

How do I know what my PTO/Vacation/Sick time balance is?

Please email hr@hrspmail.com

I never received my W-2. How do I get a copy?

I need to have a verification of employment completed. Where do I send it?

Please email employee@hrspmail.com

IT

 

Can I reset my password from my employee portal?

How do I login into my Employee Portal?

Please click here to login.

How do I login into my Employee Portal?

Click Here for the Employee Portal

Payroll

 

How do I get a copy of my paystub?

Please refer to your employee portal or email employee@hrspmail.com

How do I update my direct deposit information?

You can update your direct deposit information here

My check is incorrect what do I do?

Please email employee@hrspmail.com

My paycheck is a paper check and I am unable to cash it.

Please call (210)905-4372

How do I withdraw money from my 401k?

To make changes to your 401k, you can go to www.slavic401k.com.  You will log in to your account there.  If you have questions or need additional help, please call their customer service department at 800-356-3009

My Medicare, SS and Federal taxes have changed

If you have questions about your deductions, please email employee@hrspmail.com

Can I run a report to show the PTO balances for my employees?

Yes.  If you have Prism administrator access, you can go to “My Employees” and choose the “Employee PTO Detail Report”.

I received a claim from TWC, should I answer it or send it to YourHRSP?

As the employer of record, YourHRSP will respond to all unemployment claims that are related to employment with Integrity.

Where do we send New Hires, Rehires and Terminations?

Please go to the employer page and submit the information online.  It will automatically be sent to the correct department.

Misc.

 

I have never received information regarding the employee portal. How do I access that?

You can go here for instructions

Can I update my information on employee portal?

Please email employee@hrspmail.com and tell them what information you would like updated.

What do I do if I have been exposed to COVID?

The first step after exposure should always be to notify your supervisor or manager.  If you have truly been exposed (which is defined as being within 6 feet for more than 15 minutes without a mask), you will need to quarantine and follow your company’s COVID policy.   The length of quarantine depends on when you were last exposed, if you have symptoms yourself, and what your company policy is regarding quarantine.  Your manager or supervisor will tell you specifically what day you may return to work.  If you have more questions, please feel free to call Human Resources at 830-331-1300.

What do I do if I have symptoms of COVID (or have been confirmed to have)?

If you have symptoms of COVID, you should notify your supervisor or manager immediately.  You should follow your company’s guidelines regarding COVID.  Typically, you should quarantine at least 10 days from the onset of symptoms.  To return to work, you need to be without fever for at least 24 hours and should have improvement of symptoms.  Your manager or supervisor will tell you specifically what day you may return to work.  If you have more questions, please feel free to call Human Resources at 830-331-1300.

I never received my W-2. How do I get a copy?

The W2 will be available through your employee portal.  Please log on to your portal.  If you have never registered for your employee portal, you can do this here as well.  If you have questions or need assistance, please email employee@hrspmail.com